The Massachusetts Department of Elementary and Secondary Education (DESE) is seeking temporary vendor support for its Problem Resolution System Office through RFR 27SEPRLS3, COMMBUYS solicitation BD-27-1026-DOE02-DOE01-133339.
Deadline and scope
Electronic responses are due September 24, 2026 at 12:00 PM. The public COMMBUYS header does not separately label a time zone, so Atlas does not infer one. DESE seeks a vendor that can investigate state complaints received by the Problem Resolution System Office from intake through resolution, acting on behalf of and under the oversight of DESE.
Response materials and qualifications
The official COMMBUYS posting lists the RFR, Scope, Contact Form, Business Reference Form, Evaluation Criteria Scorecard, Prompt Pay Discount Form, Small Business Program Plan language, DESE Required Language, OSD required specifications, IT specifications that may or may not apply, intellectual-property language, and updated April 2026 State Forms.
COMMBUYS permits electronic quotes and identifies this as an Open Market procurement. The item quantity is listed as two years. The public header does not state a controlling dollar value, so Atlas does not invent one. The complete RFR and Scope control experience requirements, staffing, references, pricing, certifications, submission requirements, contract conditions, and any amendments.
Atlas assessment
Atlas Opportunity Score: 58/100. School Funding Score: 75/100. N9+ Fit: 0/100. QC Healthcare Fit: 0/100. Dr. Miltie direct-vendor fit: 0/100. This is a specialized education complaint-investigation services procurement. Atlas has not established the required complaint-resolution qualifications for Dr. Miltie, LLC.
Contact
The COMMBUYS information contact is Renee Labrecque Simon at Renee.Simon@mass.gov.
Official source: Massachusetts COMMBUYS BD-27-1026-DOE02-DOE01-133339.