Opportunity Overview
The New Mexico Health Care Authority is seeking a qualified organization to operate the statewide New Mexico Crisis and Access Line Services under RFP 27-630-7901-0007. The procurement centers on a 24/7/365 behavioral-health crisis contact center providing phone, chat and text response and coordinating with New Mexico’s broader crisis continuum and national 988 standards.
Deadline
The solicitation remains listed on HCA’s official Open RFP page. Current indexed copies of the HCA solicitation package report the proposal response deadline as September 30, 2026 at 21:00 UTC, equivalent to 3:00 PM Mountain Daylight Time in New Mexico. The separate Organizational Reference Questionnaire is due directly to the State by 5:00 PM MST/MDT on September 30, 2026. Offerors should treat those as separate submission gates and should not wait for the later reference deadline to submit the proposal.
Scope and Qualifications
The selected contractor must support statewide crisis-response operations with clinically appropriate staffing, high-availability call-center infrastructure, phone/chat/text capability, crisis-service reporting and coordination consistent with 988 expectations. Full mandatory qualifications, staffing standards, attachments, references and pricing requirements remain controlled by the HCA solicitation package.
Atlas Analysis
Atlas Opportunity Score: 58/100. This is a significant New Mexico behavioral-health procurement, but it requires specialized statewide crisis-line operations and infrastructure.
N9+ Fit Score: 8/100. The verified scope is crisis-contact-center service delivery rather than remote physical examination, vitals or telehealth diagnostic equipment. Atlas will not force the Nonagon N9+ into the opportunity.
Dr. Miltie direct-vendor disposition: No Bid at present. Atlas does not have verified evidence that Dr. Miltie independently meets the specialized 24/7/365 crisis-line, clinical-staffing and 988 operational requirements. A subcontract role should only be considered if the controlling RFP establishes a legitimate need matching a documented Dr. Miltie or QC Healthcare capability.
Official source: New Mexico Health Care Authority Open RFPs.